Until autocollections are enabled for your practice, you will need to manually scan and upload letters into BetterLetter. This guide walks you through:
How to scan letters successfully
Recommended settings
Upload processes
Troubleshooting common issues
Step 1: Scanning Letters Properly
Use Windows Scan or Compatible Software
Most users can use the built-in Windows Scan app, or their printer/scanner’s manufacturer software.
Recommended Scan Settings
To ensure your scanned letters are compatible with BetterLetter and don’t exceed upload limits:
Setting | Recommended Value |
Resolution | 150 DPI |
File type | |
Max file size | 20MB per file |
Notes:
PDF is ideal because it supports multipage documents, however it is important to note that the PDF wraps an underlying image file and large file sizes might result if your scan profile is not set correctly (see below).
150DPI is generally sufficient for legibility. If documents are still unreadable at 150DPI, try 300DPI but ensure file size remains < 20MB.
Adjusting Scan Profile in Windows
To change settings in Windows:
Go to Settings > Devices > Printers & Scanners
Select your scanner > click Manage
Choose Scan profiles
Edit your profile:
Set file format to PNG
Set resolution to 150DPI
Save changes
Step 2: Uploading to BetterLetter
Once your letter is scanned:
Log in to your BetterLetter portal
Navigate to the Upload Letters section under the 'Preparing tab'
3. Drag and drop or select your scanned file
4. Click Upload
Once uploaded, BetterLetter will handle the rest.
Troubleshooting Common Issues
Common issue 1: "File too large to upload"
Make sure your scan is:
Saved as PDF
Scanned at 150DPI
Make sure your scan profile is set to:
File type as PNG
Resolution at 150DPI
Common issue 2: "Unreadable scan"
Try increasing resolution to 300DPI (as long as the file stays under 20MB)
Make sure the original document is flat and well-lit
Still not working?
Double-check your scanner software’s settings
Try using a different scan app
Contact support with a sample file for further help at [email protected]
Have any questions? Let us know at [email protected] or use our live chat feature on our site.