To ensure BetterLetter works reliably and supports safe, effective communication, practices must maintain the following:
Information Governance & Data Security
Staff must be up-to-date with Information Governance (IG) and Data Security Awareness training.
This ensures:
Patient confidentiality is upheld
Compliance with NHS and regulatory requirements
Safe use of AI tools
The practice manager or IG lead should oversee certification compliance.
EHR Reliability
BetterLetter depends on a stable and accurate EHR system.
Practices should:
Be aware that interruptions to their EHR service will impact BetterLetter operations
Keep their EHR up to date Ensure staff enter data consistently
Address any known EHR issues promptly
Auditing & Oversight
To ensure safe and accurate use, practices should:
Audit released letters regularly
Audit task completions (e.g. meds, referrals)
Log and act on audit findings