Steps to take:
Download the letter from BetterLetter: When opening the rejected letter, there will be an option to download the letter for printing on the bottom right.
Process as per practice protocols: This would be your current in-house rejection protocols.
Tick the box in 'Needs Processing': It will then be marked as processed, this will then remove it from the queue.
Tip: To speed up the process, you can bulk download all current letters in the rejected folder by ticking the 'Select all' box in the top left corner of your screen. When this is done, your letters will be downloaded as individual files saved within a single folder.
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