When a GP or member of staff is on leave, tasks from BetterLetter can still be sent to them. A few simple steps make sure nothing is missed while they're away.
When a GP or task recipient is on leave
BetterLetter can't see out-of-office settings in your practice EHR. Instead, tell us about the leave and we'll redirect their tasks to whoever is covering. Send us:
The name of the person on leave
The name of the person covering
The date the cover starts
The date they're back, so we know when to switch it back
We'll make the change, usually on the same working day, and switch it back on the return date. You can tell us by chat, email or on a call, whichever suits you.
Tip: let us know about planned leave at least one working day ahead.
When a coder is on leave
Any letters assigned to them can be picked up from All coding by another member of the team.
If the team is short for a longer period, we can help with extra coding support.
When your practice admin (superuser) is on leave
Your superuser invites new users and manages access. We recommend having at least two people at the practice with superuser access, so there's always cover. Get in touch if you'd like to add another.
Permanent changes
If someone is leaving the practice, or a new GP or group needs adding to tasks, let us know and we'll update your task recipients.