The AI improves when you tell us what it got wrong. We can only tune it using real examples, so every report helps, even small ones.
How to report something
Go to the AI Feedback Portal, or select Give us AI feedback in our live chat.
Tell us:
The letter ID
The SNOMED code involved, if there is one
The exact text from the letter
What the AI did, and what you expected
Submit the report.
Don't include patient names or other identifiable details. The letter ID is all we need to find it.
What happens next
Our AI team reviews every report. If it's part of a pattern, we use it to improve the AI. If it's specific to how your practice codes, let us know and we can see if a protocol is better suited.
AI Feedback Portal or Quality Portal?
AI Feedback Portal: the AI suggested a wrong code, missed one, or picked the wrong letter type, department, or task.
Quality Portal: a problem with a letter's coding from our full service team. See Submitting a Quality Portal Report.
Still need help? Contact us via our live chat.