A backlog can build up quickly with staff leave, busy periods or a spike in letters. These are the habits we see working best at practices that keep on top of their letters.
Build a daily routine
Add letters regularly
Adding letters to the platform throughout the day, rather than all at once, means they're ready to code by the time your team gets to them.
Match letters to the right people
Give simpler letters to newer coders and complex ones to your most experienced team members. See How to Match Letters to Your Coders' Experience.
Consider appointing a lead who keeps an eye on the team and shares out the work.
Cut out unnecessary steps
Ask us about protocols. If your team keeps removing the same codes, or adding the same admin code, we can set this up to happen automatically for certain letter types.
Tidy up your tasks. We can stop tasks you don't need, change their wording, or send them straight to the right person.
Help the AI help you
Report anything the AI gets wrong through the AI Feedback Portal. The more you tell us, the fewer corrections your team needs to make over time.
Know what good looks like
Once coders are familiar with BetterLetter, most letters take 1 to 3 minutes. Many teams find they can complete around twice as many letters a day as before. If your team is well below this, get in touch and we'll look at your workflow together.
Need extra hands?
Our Full Service team can help clear a one-off backlog or support with daily letters for a set period. Get in touch at [email protected] and we'll let you know availability and send a quote.